I get a 404 error when I access cPanel

If you get a 404 error when trying to access cPanel then the most common reason for this is a blocked cPanel port. Most likely your computer firewall or at the network level ports are blocked. This type of issue you will face mostly in organizations, campuses, and schools.

In this case, the best way to access cPanel is to unblock the cPanel ports from the firewall if you have access to the firewall. The numbers are as follows:

  • cPanel: 2082 and 2083
  • Webmail: 2095 and 2096
  • WHM (VPS/Dedicated): 2086 and 2087
  • Webdisk (Edge/VPS/Dedicated): 2077 and 2078

But in case you don’t have access to the firewall then you can use a proxy that runs over port 80. You would access cPanel/webmail/WHM/webdisk over subdomains:

  • https://cpanel.example.com
  • https://webmail.example.com
  • https://whm.example.com (VPS/Dedicated only)
  • https://webdisk.example.com? (Edge/VPS/Dedicated only)

Most of our newer servers already have these proxy subdomains enabled, so if you are unable to access these subdomains it means that you are on a server that was configured prior to our support of cPanel proxies. In such a case, simply email [email protected] to ask us to enable the proxy for you. Note that depending on your server, enabling the proxies may require a server move if you are on a shared hosting plan, 

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