100% Risk-Free Guarantee

Refund & Cancellation Policy

Last Updated: January 2026 • HostKro Technologies LLP

Our 30-Day Money-Back Guarantee for First-Time Buyers

We want you to experience HostKro with absolute confidence. If our speed, server uptime, or technical support do not meet your expectations, first-time buyers are eligible for a full refund of their hosting fees within 30 days of initial purchase by raising a ticket from their HostKro client account.

1. Eligible Hosting Plans & First-Time Buyer Requirement

The 30-day money-back guarantee is strictly valid for first-time buyers of HostKro hosting services. It applies exclusively to the following hosting products:

  • Shared Web Hosting (StartUp, ScaleUp, and PowerUp plans)
  • cPanel Web Hosting
  • Managed WordPress Hosting
  • Managed WooCommerce Hosting

First-Time Buyer Policy: If you have previously purchased a hosting plan with HostKro and later purchase a new hosting service (or create a subsequent account), you will not be eligible for a refund. The 30-day trial is exclusively designed for new clients testing our infrastructure for the first time.

2. Excluded Services & Non-Refundable Items

Due to third-party vendor fees, central domain registry charges, and dedicated hardware provisioning, the following services and add-ons are strictly non-refundable and excluded from this policy:

  • Cloud VPS Servers (Virtual Private Servers): Because dedicated vCPU cores, memory blocks, and network hypervisors are provisioned immediately upon order, VPS plans are strictly non-refundable.
  • Domain Names: Domain name registrations, renewals, and incoming transfer fees cannot be refunded once submitted to the central registry. You retain 100% ownership and DNS control of your registered domain name.
  • Free Domain Deduction: If your hosting plan included a free domain name promotion and you cancel within the 30-day guarantee period, the standard retail registration fee of the domain will be deducted from your total refund amount. You keep full ownership of the domain.
  • SSL Certificates: Paid third-party commercial SSL certificates.
  • Dedicated IP Addresses: Clean dedicated IPv4 or IPv6 allocations.
  • Software & Control Panel Licenses: cPanel, LiteSpeed, WHMCS, Softaculous, or enterprise email licenses.
  • Renewals & Invoices for Existing Services: Automatic or manual service renewals are not covered under the 30-day trial.

3. How to Request a Refund

To request a cancellation and refund under our 30-day guarantee, you must raise a formal support ticket from your authenticated client account:

  1. Log in to your HostKro client account at my.hostkro.com.
  2. Navigate to Tickets > Open Ticket or visit my.hostkro.com/submitticket.php and select the Billing Department.
  3. Provide your hosting domain name, invoice number, and state that you are requesting a refund under the 30-Day Money-Back Guarantee.
  4. Ensure your ticket is submitted within 30 days of your initial purchase date. Requests submitted after 30 days cannot be processed.

4. Refund Processing & Settlement Timeline

Approval & Initiation: 24 to 48 Hours

Once your cancellation ticket is verified by our billing department, the refund is processed and initiated within 24 to 48 hours.

Bank Credit Settlement: 5 to 7 Business Days

Depending on your issuing bank, card network, or payment provider (UPI, NetBanking, Debit/Credit Card, Razorpay), the funds typically reflect in your account within 5 to 7 business days.

5. Billing Questions?

If you have any questions regarding your invoice eligibility, please reach out to our billing team at support@hostkro.com or open a ticket directly at my.hostkro.com.